Loading... Please wait...

Customer Service

social-2-resized.pinkpng-copy-2.jpg

Caring for your Beach Candy

Machine or hand wash with similar colours at 30 degrees and air-dry. As Beach Candy are handmade with 100% natural cotton there may be a minimal amount of shrinkage; this is insignificant and the towel will retain its shape.  Beach Candy towels get softer and more luxurious the more the more you wash them.  

Shipping

We aim to ship orders within 24 hours.  Orders placed on weekends or public holidays will be shipped on the next business day.  Orders are shipped via Australia post and should be received within 2-3 days or 5-6 days if in WA. Shipping rates are $7.50 for 1 towel, $12.50 for 2 and free shipping is available when purchasing 3 or more towels (Australian orders only).  

To make sure your Beach Candy arrives safe and sound we track all orders. If you could like a copy of this reference number, please email us at sales@beachcandy.com.au

International Shipping

UK:  $18 for 1 towel, $38 for 2 or more.

USA and Canada: $15 for 1 towel, $30 for 2 or more.

New Zealand: $15 flat rate.

Germany: $18 for 1 towel, $40 for 2 or more.

We ship worldwide, for information and cost to other international destinations, please email info@beachcandy.com.au 

Returns

Although we are sure you will love your Beach Candy as much as we do, we are happy to discuss any queries you may have. Please email info@beachcandy.com.au

Your Privacy

Some of your personal information is obtained during the ordering process (name, address, email etc).  We are commited to keeping this information secure and do not share this information with any third parties. You may receive occasional offers from Beach Candy and you can opt out if preferred.  Please email info@beachcandy.com.au if you have any questions regarding our privacy policy.

Payment

Payment for orders can be securely made by PayPal or credit card via our website.  If you do not have a credit card or prefer to pay by direct deposit, we are happy to take offline orders.  Please email info@beachcandy.com.au and we will provide our bank details.

 

chat iconOur newsletter

Popular Brands